Billing Policy
Accepted Payment Modes
We accept multiple payment modes, including net banking, debit cards, credit
cards, (Amex, RuPay, Visa, Mastercard accepted,) UPI, PayTM, Google Pay,
PhonePe, BharatPe, Demand Drafts (DD), Cheque, or Bank UPI payments for
both online and offline orders. In case of payment with a cheque or demand
drafts, the due amount has to get cleared before processing the order. Please
note that the payment has to be confirmed on our end before we can process
your order.
Our Payment Processors
We rely on external payment processors, namely “Razorpay” and “Payu Money” ,
for processing the transaction for online payments. Therefore, as a business, we
do not have any detailed financial information, including your card numbers,
Bank account number, or any other sensitive financial information. The limited
information helps us identify your order, resolve your queries, update you on the
status of your order, and process replacements faster, making your shopping
experience pleasurable with us.
For details on the identifier data collected by us, how we use and process this
data, please refer to our Privacy Policy.
Shipping Policy
We share both within BHIWANDI, Thane, Maharashtra, and Pan India (limited
products only; for details on availability, please use the Pin code feature on the
website) via our delivery partners. Please find a detailed breakdown of the order
processing timelines, and other details below:
Within BHIWANDI, Thane, Maharashtra,
Shipping within BHIWANDI, Thane, Maharashtra, takes anywhere between two
working days to 1 week, depending on the product. Processing timelines vary
based on location, as well as the availability of transportation options. Customers
within BHIWANDI, Thane, Maharashtra, can also reschedule delivery for a
maximum time span of 7 days if we are notified before the shipment is loaded.
Customers within BHIWANDI, Thane, Maharashtra, can also opt for pickup
services. Clients visiting the BHIWANDI, Thane, Maharashtra, showroom can
also opt for delivery services to the construction site. When opting for delivery,
please notify us beforehand for unloading arrangements. Kindly note that this
includes an additional nominal cost.
Outside BHIWANDI, Thane, Maharashtra,
Shipping outside BHIWANDI, Thane, Maharashtra, may take 1 to 2 weeks
because of the additional packing and transit reasons that are required to
minimize damage.
Since shipping outside BHIWANDI, Thane, Maharashtra, may require certain
extra constraints such as unloading, packaging and shipping, as well as choosing
a favourable delivery partner for your order. For unloading arrangements, please
inform us beforehand and we can make the arrangements beforehand for the
same. We request you to contact us via WhatsApp, Call, or E-mail to discuss the
options in detail.
Cancellations
Once the order has been placed, it cannot be cancelled or altered under any
circumstances. Therefore, we urge you to speak to your contractors for detailed
information on the measurements, technical aspects of the construction, your
shortlisted options including colours, material, and design, as well as the quantity
of the order so we can make your shopping experience with us as smooth and
seamless as possible.
The shipment will be considered abandoned property if
● refused at the time of delivery, or
● delays in transportation because of unforeseen circumstances.